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IBM Blueworks Live

IBM Blueworks Live

Overview

What is IBM Blueworks Live?

Blueworks Live is cloud-based business process management software that provides users with a collaborative environment for documenting, analyzing, and building business process mapping.

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Recent Reviews

IBM Blueworks Shines

9 out of 10
April 01, 2024
Incentivized
We have worked on a insurance project for US based Property insurer with designing news system for policy and claim processing. IBM …
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Value for Money !!

7 out of 10
March 30, 2024
Incentivized
We use it for well-documented process mapping systems based on data from each job according to the instructions of the project manager. …
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Innovating.

8 out of 10
February 07, 2024
Incentivized
We use IBM Blueworks at our organization to assist with discovering new and documenting our business processes, business decisions and …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 13 features
  • Social collaboration tools (25)
    8.4
    84%
  • Process designer (25)
    8.2
    82%
  • Standard reports (24)
    8.0
    80%
  • Support for modeling languages (24)
    8.0
    80%

Reviewer Pros & Cons

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Pricing

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Unavailable

What is IBM Blueworks Live?

Blueworks Live is cloud-based business process management software that provides users with a collaborative environment for documenting, analyzing, and building business process mapping.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.ibm.com/products/blueworksl…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

Blueworks Live - swedish demo

YouTube

Collaborative Process Modeling with IBM Blueworks Live - Tailored For Federal Customers

YouTube

Modeling process in Blueworks Live: Create the Discovery Map (BPMN class demo, Ex02)

YouTube

Blueworks Live demo – prosessien tavoitteellinen kuvaaminen on muutakin kuin vuokaavioiden piirtelyä

YouTube

Blueworks Live Demo and IBM BPM 8 5 Integration

YouTube

Blueworks Live Demo

YouTube
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Features

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

7.8
Avg 8.1

Process Engine

Designing and building process models

7.9
Avg 8.4

Collaboration

Collaboration tools allowing BPM experts to collaborate on model design

8.4
Avg 8.2

Content Management Capabilties

Lightweight tool for managing content

8.5
Avg 8.1
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Product Details

What is IBM Blueworks Live?

IBM Blueworks Live is cloud-based business process management software that provides users with a collaborative environment for documenting, analyzing, and building business process mapping.

IBM Blueworks Live Features

Process Engine Features

  • Supported: Process designer
  • Supported: Process simulation
  • Supported: Business rules engine
  • Supported: SOA support
  • Supported: Process player
  • Supported: Support for modeling languages

Collaboration Features

  • Supported: Social collaboration tools

Reporting & Analytics Features

  • Supported: Standard reports
  • Supported: Custom reports

Content Management Capabilties Features

  • Supported: Content management

Additional Features

  • Supported: Automated workflows and checklists
  • Supported: Governance

IBM Blueworks Live Integrations

IBM Blueworks Live Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesGlobal
Supported LanguagesEnglish, German, Spanish, French, Italian, Japanese, Korean, Polish, Portuguese, Brazilian, Turkish, Simplified Chinese, Traditional Chinese

Frequently Asked Questions

Blueworks Live is cloud-based business process management software that provides users with a collaborative environment for documenting, analyzing, and building business process mapping.

Microsoft Visio, Lucid Visual Collaboration Suite, and Bizagi Digital Business Platform are common alternatives for IBM Blueworks Live.

Reviewers rate Process simulation and Content management highest, with a score of 8.5.

The most common users of IBM Blueworks Live are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(69)

Attribute Ratings

Reviews

(1-9 of 9)
Companies can't remove reviews or game the system. Here's why
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Being an IT person, I used IBM Blueworks for my US based client work for Banking industry. I personally feel best thing about this is users can collaborate in real time on process diagrams using Blueworks. Live's exceptional progress mapping and modelling capabilities, which make it simple to generate visual representations of business processes. In our project, IBM Blueworks is utilised to improve the customer experience when interacting with the company's customer assistance for any support or inquiries.
  • In our project, IBM Blueworks is utilised to improve the customer experience when interacting with the company's customer assistance for any support or inquiries.
  • Teams can utilise process mapping elements in web-based solutions to document new or current processes.
  • In my opinion, the tool is quite intuitive and very efficient.
  • As I have used this tool 2 months back and have worked on it for approximately 6-7 months. For that particular timeframe I found that it can enhancable in areas of integration to accommodate additional ERP and CRM tools .
I can say it is not only good but it is best Automation tool ever. Its streamline our business project and with web based solution it allows my team to document existing or new processes using process mapping capabilities. It provides powerful analytics and it is easy to use via online. I personally feel it is very intutive.

For less Appropriate I can say only in terms of integration perspective with different CRM tools. Rest is all good!!!!
Yassir Sahnoun | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
My client relies on IBM Blueworks Live for streamlining their business processes. They've found it incredibly useful for mapping out workflows clearly and efficiently, which has been a big help in reducing misunderstandings and speeding up project timelines. It just keeps everyone on the same page, including myself with the client.
  • Process mapping and visualization
  • Documentation and standardization of processes
  • Ease of use
  • More advanced reporting and analytics options
  • A more modern user interface
  • Better mobile experience
IBM Blueworks Live shines in environments where collaborative process mapping and standardization are key—ideal for teams looking to streamline workflows and maintain documentation centrally. May fall short for businesses needing deep system integrations or advanced analytics, and its mobile experience could be limiting for those heavily reliant on on-the-go access.
March 30, 2024

Value for Money !!

Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use it for well-documented process mapping systems based on data from each job according to the instructions of the project manager. IBM Blueworks Live is completely online and does not need complex software downloads or installations, our communication with the business process execution team is real time and we do not have to be on email, we do this directly in the software.
  • Easy online access.
  • Communication is direct
  • It does not require download processes.
  • usability issues with the IBM Cloud Kubernetes Service
  • Need more options for activity-type icons besides just activities and gateway diamonds.
Easy to create process diagrams quickly, while collaborating with others.Track activities using metadata such as which IT systems are utilized.Use the glossary terms to find where different roles or systems are involved in processes throughout your org. It's a silly thing, but for darker color coding shades, the text should turn to white for the legibility of the text. It is hard to read when some colors are applied.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I use Blueworks to develop process maps of business processes and technology workflows.
  • Easy to create process diagrams quickly, while collaborating with others.
  • Create linkages to sub-processes and other workflows.
  • Track activities using metadata such as which IT systems are utilized.
  • Use the glossary terms to find where different roles or systems are involved in processes throughout your org.
  • I wish there were more options for activity-type icons besides just activities and gateway diamonds.
  • I really wish IBM would fix the way the icons for Activity Type, such as "Robot Task" or "Service Task," appear in the corner of the activity box in a way that often overlaps the text description so you can't read it.
  • It's a silly thing, but for darker color coding shades, the text should turn to white for the legibility of the text. It is hard to read when some colors are applied.
It's an excellent tool for quickly creating detailed process maps and diagrams on the fly right when you're collaborating on process design or changes. I love the ability to step through a path using the Playback mode. The glossary and use of metadata in the documentation for process steps create a lot of useful analysis and reporting options. If you commit to using Blueworks across a whole team/dept's workflows, you can get some great insights on process opportunities (automation?) and challenges very efficiently.
Dr. ROOPESH RAO | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
IBM Blueworks Live is a cloud-based business process modeling tool that we use for our Cloud-based needs. We are able to design organizations' documents, analyze them, and improve business processes collaboratively. IBM Blueworks also helps in tool design to facilitate collaboration among team members and stakeholders. Multiple users can work together on process documentation, share insights, and provide feedback in real time.
  • Integration
  • Automation and Workflow.
  • Versioning and History.
  • Collaboration
  • Reporting and Analytics.
  • Customization Options.
  • Enhanced Collaboration Features.
Blueworks Live is highly effective for organizations that need a centralized platform to document and visualize their business processes. It allows teams to create clear and standardized process models using BPMN notation. Blueworks Live is well-suited for organizations that prioritize continuous process monitoring and analysis. Users can track changes in process models over time, analyze performance, and identify areas for optimization.
February 07, 2024

Innovating.

Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use IBM Blueworks at our organization to assist with discovering new and documenting our business processes, business decisions and policies to collaborate! It's better to have it all in one place instead of across multiple applications!
  • Improves digital workflow.
  • Automating decisions.
  • Live features.
  • Login issues.
  • Invitation mail is not always received.
  • Workflows are confusing.
I do find IBM Blueworks Live is overall well suited! We are a federal government contractor constantly updating our business processes to align with federal regulations. Blueworks Live helps streamline our process due to the collaboration and maintenance of records in one place.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
In our sales department, we use Blueworks Live to map out our sales process. We are able to break down the process and visually see how things are being done. By visually seeing the process, we are able to pinpoint our faults and improve upon these things in the process. By using Blueworks Live, we are able to make sure our process is fool-proof and strong.
  • Cloud-based
  • Very Intuitive tool
  • Documentation
  • Loading can be slow
  • Customization of reports
  • Analytics can be improved
Blueworks Live is a software suited for companies that are trying to map out their business process. One can break down their process to whatever detail one wishes, and one can see it down to the microscopic detail. By seeing a process so detailed, we are able to see where something might be holding something else up, and we can then improve on that to make the whole process a little smoother.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use this as a tool to help us capture processes within our organization. It helps us collaborate as a team and perhaps even more importantly, document our decisions and next steps. We also rely heavily on the ability to crate and then share that work with other team members—at which point they can edit, provide feedback, etc.
  • Allows team members to work within their Space and then share that work with others
  • Export/print artifacts and space activity data
  • Create workflows and process blueprints
  • The playback feature can be a little buggy at times and could use some more speed as well.
  • It can be a little hard to navigate the many many menus and sub-menus
  • The search/filter feature could use some fine-tuning. It doesn’t always return the expected results
It’s a great tool if you have a small to medium sized company. I wish we’d started using it sooner because May processes and decisions made during meetings (for example) went undocumented. We’re now able to track these kinds of things much more efficiently. I don’t know if it would work as well with large companies because I haven’t experienced it in that setting.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Our company uses it to capture processes and decisions for our clients. We use it with many clients in various industries. Lack of managing policies, processes, and decisions that are key business assets.
  • Business user-friendly - most business people can start to utilize BWL very quickly.
  • Easy way to capture and build processes starting with the discovery map.
  • Central repository for a single truth for areas to go to. Business architects can understand the current process and begin to do to-be models. Business Analysts can know where to go and start to get the current as-Is model, rather than spending time and effort trying to capture the information from SMEs to just get a project started.
  • Analytics - the ability to have more robust analytics. For processes being able to get information about the metadata and to be able to export that information. In addition, being able to capture end-to-end processes, sub-processes, and linked processes. To get the analytics across that value chain. To be able to export that for various areas to do analysis, problems, and opportunities.
  • Reporting - Being able to have reported. For such a business-facing tool, the reporting capabilities are non-existent. This to me is a drawback to more adoption by the business. Business shouldn't have to go to IT to build reports using APIs.
  • CM - Being able to capture content in BWL. Keeping pace with Digital Business Automation means BWL has to be enhanced to stay current. I feel that changes get made only after a competitor comes out with a new model capturing ability. BWL can be a great tool and should be invested in and improved with innovations not just catch up.
  • Create the ability to ingest Decisions into IBM ODM product.
BWL is a great tool that can easily be used by business customers. It also is a great tool to build a Center of Excellence - providing customers the ability to manage their policies, processes, and decisions in one location. A single source of truth that can be leveraged to meet compliance, understand where information is being used, analysis of where laws and regulations impact processes and decisions. A tool to be leveraged to maintain knowledge and provide the ability to transfer knowledge to new employees. Organizations that used this tool to maintain and manage these assets will be able to make changes more rapidly and have confidence in the decisions they make because the tool is the single source of truth. BWL provides the tool to build a culture of continuous improvement and optimization within an organization that is willing to implement the discipline that goes along with the tool. BWL should be the central tool for all change management, lean six sigma, TQM and any other method or approach used by an organization.
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